Returns & Refunds

1. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

• The original invoice number of the order you want to return, or the order number. And the items serial number if applied;
• A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos, and log files where relevant).

2.The Customer Support team will assist you in returning the item once a return request is received.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@3dhojor.com.