Frequently Asked Questions
PAYMENT & ORDERING
RETURN & REFUNDS
PAYMENT & ORDERING
What payment terms you can accept?
We can accept Paypal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club JCB, JCB, Google pay, Apple pay.
How do I use PayPal to pay for my order?
Once you are prompted to enter your payment information during checkout, please select the PayPal option and you will be redirected to PayPal to complete your payment information at this time.
When will my order ship?
In-stock orders usually ship within 1-3 business days.
Pre-orders have an estimated time of arrival(ETA) when the order will be shipped out from the local warehouse. You may find the ETA time in your order summary via email or in your account.
My payment was declined, why?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. Or you can call your card-issuing bank to find out.
Solutions: try a different credit card or try using PayPal as your checkout method (We can accept Paypal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club JCB, JCB, Google pay, Apple pay.)
How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.
Is my information is securing using this site?
Absolutely! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
What if my address is wrong?
If your address is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.
RETURN & REFUNDS
What items are returnable?
(1) Within 14 days of order date (2) In original condition: resell-able (3) Unused or undamaged (4) In the original packaging
How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will contact you within 1-3 days.
What is your refund policy?
Our complete return policy is located at the Returns & Refunds link at the bottom of the site.
How will you refund me ?
You can find our refund policy by the link. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I use PayPal to pay for my order?
Once you are prompted to enter your payment information during checkout, please select the PayPal option and you will be redirected to PayPal to complete your payment information at this time.
Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.